Welcome to SystemOnChips.com (“we,” “our,” or “the Site”), a specialized online resource dedicated to providing troubleshooting and debugging guides for ARM chips and System-on-Chips (SoCs). At SystemOnChips.com, we understand the importance of your privacy and are committed to protecting any personal information you share with us.
This Privacy Policy is designed to help you understand what information we collect, why we collect it, how we use and protect it, and the rights you have regarding your personal data. By accessing or using SystemOnChips.com, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Our commitment to privacy extends to compliance with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy legislation around the world.
The technical nature of our content—focusing on ARM chips, SoCs, and related debugging information—means we may collect certain device-specific information to provide you with the most accurate troubleshooting guidance. However, we strive to minimize the personal data we collect to only what is necessary to deliver our services effectively.
This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. It is important that you read this Privacy Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through a notice on our website.
If after reviewing this Privacy Policy, you have any questions or concerns about how your personal information is handled, please contact us using the details provided on the contact us page.
Information Collection
At SystemOnChips.com, we collect several types of information to provide you with comprehensive troubleshooting and debugging guides for ARM chips and System-on-Chips (SoCs). Understanding what information we gather is an important part of understanding our privacy practices. We have carefully considered what data is necessary to deliver our specialized technical services while respecting your privacy.
Personal Information
When you interact with our website, we may collect personal information that can be used to identify you as an individual. This information is collected only when you voluntarily provide it to us through various interactions with our site:
Contact information is collected when you submit technical questions, register for an account, or sign up for our newsletter. This typically includes your name, email address, and occasionally your professional title or company if you choose to provide it. This information helps us respond to your inquiries and deliver content relevant to your professional interests in ARM chips and SoCs.
Account credentials are required if you choose to create an account on SystemOnChips.com. This includes your username, password (stored in an encrypted format), and email address. Having an account allows you to save favorite troubleshooting guides, track your previously viewed solutions, and receive customized technical recommendations based on your device specifications.
Technical background information might be requested when you submit specific troubleshooting questions. This could include your level of technical expertise, the types of projects you work on, or specific qualifications relevant to working with ARM chips. This helps us tailor our responses to your appropriate technical level.
Payment information may be collected if we offer premium troubleshooting guides or consulting services. This information is processed through secure third-party payment processors, and we do not store complete credit card details on our servers.
Device and Technical Information
Given the specialized nature of our website focusing on ARM chips and SoCs, we collect technical information about your devices to provide accurate troubleshooting guidance:
Device specifications may be collected when you use our interactive troubleshooting tools. This includes specific information about the ARM chips or SoCs you’re working with, such as model numbers, architecture versions, clock speeds, and configuration settings. This information is essential for providing accurate debugging advice tailored to your specific hardware.
Operating system information, including the type, version, and configuration details, helps us understand the software environment in which you’re working with these chips.
Development tools and environments you’re using with your ARM chips or SoCs, such as specific IDEs, compilers, or debugging tools. This helps us provide more relevant troubleshooting steps.
Error logs and debugging information may be voluntarily uploaded by you when seeking specific troubleshooting advice. These can contain technical details about system operations but should not contain sensitive personal data.
Usage Data
We collect information about how you interact with our website to improve our services and user experience:
Navigation patterns and site usage metrics help us understand which troubleshooting guides are most helpful and how users typically move through our technical content.
Search queries entered on our site allow us to identify common issues users are experiencing with specific ARM chips or SoCs and improve our content accordingly.
Time spent on specific guides and resources helps us determine the complexity and usefulness of our technical content.
Feature usage statistics regarding our interactive debugging tools or code examples help us refine these resources.
Click-through rates on related guide recommendations help us improve the relevance of our suggested content.
Automatically Collected Information
Some information is automatically collected through your interactions with our website:
IP address and general location information (typically at the city or country level) help us deliver regionally appropriate content and ensure compliance with various international regulations.
Browser type and settings information allows us to optimize our site’s performance for different browsing environments.
Referral sources that brought you to SystemOnChips.com help us understand which technical communities or search terms are driving traffic to our specialized content.
Session duration and page views provide insights into how deeply users are engaging with our technical documentation.
Device information such as screen resolution and type helps us optimize our site’s display for various devices from desktop workstations to tablets that might be used in hardware debugging environments.
We collect this information using various technologies, including cookies, web beacons, log files, and similar technologies, which are described in detail in the “Cookies and Tracking Technologies” section of this policy.
All information we collect is stored securely and handled with appropriate safeguards as described in the “Data Security” section. We are committed to collecting only the information necessary to provide our specialized ARM chip and SoC troubleshooting services and to continuously improving your experience on SystemOnChips.com.
How Information Is Used
At SystemOnChips.com, we carefully utilize the information we collect to provide you with specialized troubleshooting and debugging services for ARM chips and System-on-Chips (SoCs). Our use of your information is purposeful and designed to enhance your experience while maintaining respect for your privacy. This section details the specific ways we use the information collected.
Providing Specialized Technical Services
The primary purpose of collecting your information is to deliver high-quality, relevant troubleshooting and debugging guidance. When you share details about specific ARM chips or SoCs you’re working with, we use this information to generate customized troubleshooting paths tailored to your exact hardware configuration. For instance, if you indicate that you’re working with a specific Snapdragon processor experiencing clock synchronization issues, we can provide solutions relevant to that precise scenario rather than generic advice.
Your technical background information helps us adjust the complexity and depth of our explanations. For users who identify as beginners, we provide more comprehensive explanations of fundamental concepts, while for experienced engineers, we might focus on advanced debugging techniques specific to particular ARM architectures.
We use your account information to maintain your personalized profile on SystemOnChips.com, allowing you to bookmark complex debugging procedures, save custom configurations, and track your progress through multi-step troubleshooting guides. This creates a seamless experience when you return to complex technical issues that may require multiple sessions to resolve.
When you submit specific questions or upload error logs through our support channels, we analyze this information to provide personalized debugging assistance. This might include identifying patterns in system failures, recommending specific diagnostic tools appropriate for your hardware configuration, or suggesting alternative approaches based on the specifics of your implementation.
Improving Our Technical Content
The collective usage data we gather helps us continuously refine our technical documentation and troubleshooting guides. By analyzing which sections of our guides users spend the most time on, we can identify potentially confusing explanations that need clarification or technical concepts that benefit from additional examples.
Search queries entered on our site reveal emerging issues with specific chip models or common implementation challenges. For example, if we notice an increase in searches related to power management issues on a newly released ARM chip, we can prioritize creating comprehensive content addressing those specific concerns.
Feedback you provide, whether through explicit ratings or by monitoring bounce rates from certain pages, helps us evaluate the effectiveness of our technical content. This allows us to revise guides that aren’t resolving issues effectively and expand upon those that consistently help users overcome technical challenges.
Error logs and debugging information that users share (with consent) enable us to build a knowledge base of real-world issues. This information is invaluable for developing troubleshooting decision trees that address actual problems engineers encounter rather than theoretical issues.
Communication and Support
When you provide contact information, we use it to respond to your technical inquiries about ARM chips and SoCs. This ensures you receive timely assistance with complex debugging challenges that might otherwise significantly delay your development process.
For users who opt into our technical newsletter, we use email addresses to share important updates about critical vulnerabilities in specific ARM implementations, new debugging techniques, or significant changes to development tools relevant to your indicated areas of interest.
We may use your contact information to send notifications about substantial updates to guides you’ve previously accessed or bookmarked, especially when these updates address security vulnerabilities or provide more efficient troubleshooting approaches.
If you’ve registered for technical webinars or virtual workshops on specific ARM-related topics, we’ll send reminder communications and follow-up materials to enhance your learning experience.
Website Functionality and Technical Optimization
Information about your browser, device, and operating system helps us optimize our code examples, interactive debugging tools, and technical diagrams to ensure they display correctly on your specific configuration. This is particularly important for our interactive circuit diagrams and signal timing visualizations that need precise rendering.
Usage patterns across different sections of the site inform our information architecture decisions, helping us organize complex technical content in ways that align with how engineers and developers naturally search for solutions to hardware-specific problems.
Load times and performance metrics collected automatically help us identify opportunities to optimize our codebase delivery, ensuring that even users with limited bandwidth can access critical troubleshooting information efficiently.
For users who consent to location information collection, we may use this data to direct you to regionally relevant resources, such as local technical support options for specific ARM implementations or regional compliance guidelines that may affect your hardware development.
Analytics and Service Improvement
Aggregated and anonymized usage statistics help us understand broader patterns in the ARM development community. For example, tracking which chip families generate the most troubleshooting queries helps us allocate our technical writing resources to address the most pressing needs.
A/B testing of different explanation approaches, code examples, or debugging workflows helps us determine which technical communication methods are most effective for resolving complex SoC issues. For instance, we might compare the effectiveness of text-based debugging instructions versus interactive flowcharts for addressing memory management issues.
Performance analytics help us identify technical content that may be outdated or no longer relevant to current ARM implementations, allowing us to focus on maintaining guides that continue to serve the community’s needs.
User journey analysis helps us understand the typical progression of troubleshooting attempts, allowing us to better structure our content to align with how engineers naturally work through complex hardware problems.
Legal and Operational Purposes
We use certain information to ensure compliance with applicable laws and regulations, particularly those related to technical export controls that may apply to detailed information about certain high-performance computing components.
Information collected helps us protect our intellectual property and ensure our specialized technical content is used in accordance with our terms of service.
In rare circumstances, we may use information to investigate and address potential misuse of our platform, such as attempts to distribute malicious code examples or circumvention techniques that violate security protocols.
We maintain records necessary for standard business operations, including accounting, legal compliance, and business planning related to our technical services.
In all cases, we strive to use your information responsibly and in ways that directly benefit your experience with SystemOnChips.com. We are committed to maintaining the trust you place in us when sharing technical details about your ARM and SoC implementations, and we continuously evaluate our information usage practices to ensure they align with both user expectations and our privacy commitments.
Information Sharing and Disclosure
At SystemOnChips.com, we recognize that the information you share with us about your ARM chips and System-on-Chips (SoCs) projects is provided with an expectation of confidentiality and appropriate handling. We take this responsibility seriously and maintain strict policies regarding when and how your information may be shared with third parties. This section provides a comprehensive overview of our information sharing practices.
Service Providers and Technical Partners
To deliver the specialized technical services offered by SystemOnChips.com, we engage with carefully selected service providers who perform essential functions on our behalf. These partnerships enable us to provide the robust troubleshooting and debugging platform you rely on.
Our web hosting provider receives necessary server data to maintain site functionality and security. This provider implements enterprise-grade security protocols to safeguard all data, including technical information about ARM implementations. We have executed comprehensive data processing agreements that contractually obligate them to maintain confidentiality and process data solely for providing hosting services.
Analytics providers help us understand usage patterns through aggregated and pseudonymized data. These insights are crucial for improving our technical documentation and troubleshooting guides for specific ARM architectures. For example, understanding which debugging guides receive the most attention helps us prioritize updates for those particular chip families or common issues. We configure these analytics tools to minimize data collection and, where possible, anonymize information before processing.
Search functionality partners may process your search queries to help deliver relevant troubleshooting results. When you search for specific error codes or ARM chip behaviors, these partners help index and retrieve the most relevant technical documentation. These providers do not retain individual search histories for purposes beyond immediate query resolution.
Payment processors handle transactions if you purchase premium content or specialized debugging consultations. These processors receive only the information necessary to complete transactions and are PCI-DSS compliant. SystemOnChips.com itself does not store complete payment details on our servers.
Customer support platforms may be used when you submit technical questions requiring personalized assistance. These platforms store communication histories and ticket information to ensure continuity of service when addressing complex troubleshooting scenarios that may require multiple interactions.
Technical content delivery networks (CDNs) help us efficiently deliver schematics, timing diagrams, and other bandwidth-intensive technical resources. These CDNs receive IP address information necessary for routing data but do not use this information for purposes beyond content delivery.
Email service providers assist in delivering technical newsletters, security alerts for specific ARM implementations, and responses to your inquiries. These providers are bound by strict data processing agreements and utilize appropriate security measures to protect communication contents.
ARM Ecosystem Partners
In limited circumstances, and only with your explicit consent, we may share certain technical information with ARM ecosystem partners to address specific troubleshooting challenges:
Chip manufacturers may be consulted when troubleshooting previously undocumented behaviors or potential hardware issues in specific ARM implementations. In such cases, we would first obtain your permission and limit shared information to technical details directly relevant to resolving the issue, without unnecessarily disclosing your personal information or project specifics.
Development tool providers might receive anonymized error logs or configuration details when addressing compatibility issues between their tools and specific ARM architectures. This sharing occurs only when necessary to resolve critical issues and typically involves technical information rather than personal data.
Technical standards bodies may receive anonymized feedback about implementation challenges to improve future specifications for ARM-based systems. This information is aggregated and stripped of identifying details before sharing.
Business Operations and Transfers
In the context of business operations, certain information sharing may occur:
If SystemOnChips.com undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. In such an event, we would notify you via email and/or a prominent notice on our website regarding any change in ownership or uses of your personal information, as well as any choices you may have regarding your data.
Potential investors or financial auditors may receive aggregated usage statistics and business metrics as part of due diligence processes. Such information is typically presented in anonymized, aggregate form without revealing individual user details.
Professional advisors such as lawyers, auditors, and insurers may access certain information when providing professional services related to our business operations, subject to confidentiality obligations.
Legal Requirements and Protection
In certain situations, we may be required to disclose information in response to legal obligations:
Court orders, subpoenas, or similar legal processes may compel us to release specific information. We evaluate each such request carefully and disclose only the information legally required.
Law enforcement agencies may receive information in response to valid legal requests related to criminal investigations or activities that may violate our terms of service, particularly those involving potential security exploits or malicious code distribution.
Regulatory bodies may require certain disclosures as part of investigations or compliance verification. For example, export control authorities might review transactions involving advanced technical information subject to regulatory restrictions.
We may disclose information when we believe in good faith that such action is necessary to protect and defend the rights, property, or personal safety of SystemOnChips.com, our users, or the public. This includes exchanging information with other companies and organizations for fraud protection or addressing security vulnerabilities.
Important Non-Disclosure Commitments
There are several important categories of information sharing that we explicitly do NOT engage in:
We do not sell, rent, or lease your personal information to third parties for their marketing purposes. Your contact details and technical project information are never monetized through direct sale to data brokers or marketing companies.
We do not share your specific ARM implementation details or proprietary debugging information with competitors or other developers without your explicit permission.
We do not engage in cross-site tracking or participate in advertising networks that build profiles of your browsing behavior across different websites.
We do not allow third parties to collect information from our site for purposes unrelated to providing our services without transparent disclosure and appropriate consent mechanisms.
Control Over Your Information
You maintain significant control over how your information is shared:
For any sharing that is not essential to providing our core services, we implement clear consent mechanisms allowing you to make informed choices about information disclosure.
You can opt out of certain types of sharing, such as inclusion in case studies or technical implementation examples, without affecting your access to our core troubleshooting services.
Our account settings provide granular controls over what technical information is stored in your profile and potentially visible to our support team when assisting with complex debugging scenarios.
When you remove content or delete your account, we discontinue sharing that information with service providers except where legally required to retain records.
We design our information sharing practices with the understanding that engineers and developers working with sensitive ARM implementations require both technical assistance and appropriate confidentiality. Our policies reflect this dual commitment to providing expert troubleshooting guidance while respecting the proprietary nature of your hardware development projects.
Cookies and Tracking Technologies
SystemOnChips.com utilizes various cookies and similar tracking technologies to enhance your experience while troubleshooting ARM chips and System-on-Chips (SoCs). This section provides comprehensive information about how these technologies work, what specific technologies we employ, their purposes, and how you can control their use.
What Are Cookies and Tracking Technologies?
Cookies are small text files that are placed on your device when you visit our website. These files contain small amounts of information that allow our site to recognize your device and remember certain information about your visit. In the context of a technical site like SystemOnChips.com, cookies play an important role in remembering your troubleshooting progress, preferred chip configurations, and technical preferences.
Beyond traditional cookies, we may employ several related technologies that serve similar functions:
Web beacons (also known as clear GIFs or pixel tags) are tiny transparent image files used to track your movements on our site. For a technical troubleshooting platform, these help us understand which debugging guides are most frequently referenced and which sections users spend the most time reviewing.
Local storage objects use your browser’s storage capabilities to save larger amounts of data locally on your device. For SystemOnChips.com, this is particularly useful for saving complex chip configurations or debugging states that would exceed traditional cookie size limitations.
Session replay tools may record anonymized interactions with our interactive debugging tools to help us improve their usability. These tools focus on interface interactions rather than personal data collection.
Device fingerprinting techniques help us identify returning users even when cookies are disabled. For our platform, this helps maintain continuity in complex troubleshooting sessions across multiple visits.
Types of Cookies We Use
We employ several categories of cookies and similar technologies on SystemOnChips.com, each serving specific purposes related to our technical troubleshooting services:
Essential Cookies (Strictly Necessary)
Authentication cookies maintain your login state, ensuring you remain authenticated when accessing restricted technical resources or your saved troubleshooting profiles. Without these cookies, you would need to re-authenticate for each page of a multi-step debugging guide.
Security cookies help protect your account and technical data from unauthorized access attempts. These cookies might track suspicious activities like multiple failed login attempts or unusual access patterns to your ARM chip configuration data.
Load balancing cookies distribute traffic across our servers to maintain optimal performance when many users are simultaneously accessing resource-intensive technical diagrams or interactive debugging tools.
User-interface customization cookies remember critical display preferences, such as whether you prefer circuit diagrams in European or American notation, or your preferred color scheme for logic analyzer outputs.
Session cookies maintain continuity during your visit, preserving states between pages as you navigate through complex troubleshooting decision trees specific to your ARM implementation.
Preference Cookies (Functionality)
Language preference cookies remember your chosen language setting, which is particularly important for technical terminology that may have different translations or conventions across languages.
Technical preferences cookies store your choices about how certain content is displayed, such as your preferred assembly code formatting style, endianness display preferences, or timing diagram scale settings.
Form data persistence cookies temporarily save information you’ve entered into troubleshooting forms, preventing data loss if you navigate away before submission. This is especially valuable when you’re entering complex register configurations or detailed error descriptions.
User interface customization cookies remember your preferences for how our debugging interfaces are configured, such as which informational panels remain expanded and which toolbars you’ve chosen to display.
Saved configurations cookies maintain records of your frequently used chip configurations, development board setups, or peripheral arrangements to avoid repetitive data entry across troubleshooting sessions.
Analytics and Performance Cookies
First-party analytics cookies help us gather information about how users navigate through our technical content, which troubleshooting paths are most effective, and where users encounter difficulties in resolution processes.
Performance monitoring cookies collect data on site loading times and resource usage, helping us optimize the delivery of bandwidth-intensive resources like interactive circuit diagrams or oscilloscope captures.
Error logging cookies gather information when users encounter technical problems with the site itself, providing our developers with diagnostic information to resolve platform issues.
A/B testing cookies may be used when we’re evaluating different approaches to explaining complex ARM debugging concepts, helping us determine which explanation methodologies are most effective.
Heat mapping cookies track cursor movements and clicks to understand how users interact with complex technical interfaces, helping us improve the layout of debugging tools and information density.
Third-Party and Advertising Cookies
While we minimize third-party cookies, some limited implementations may exist:
Content delivery network cookies help optimize the delivery of technical resources like datasheets, timing diagrams, and other bandwidth-intensive assets.
Embedded content cookies may be set when we include resources from third parties, such as chip manufacturers’ datasheets, reference manual excerpts, or embedded video demonstrations of debugging techniques.
Limited advertising cookies may be used if we display targeted technical announcements from ARM ecosystem partners about new development tools, chip variants, or debugging equipment relevant to your indicated interests.
Social sharing cookies are only activated if you use functionality to share helpful technical solutions with colleagues through professional networking platforms.
Cookie Lifespans and Storage
Our cookies have varying lifespans depending on their purpose:
Session cookies expire when you close your browser and are primarily used for maintaining technical context during active troubleshooting sessions.
Persistent cookies remain on your device for a specified period ranging from a few hours to several months. For example, cookies storing your preferred register display format (hexadecimal, binary, or decimal) might persist longer than those tracking your progress through a specific debugging workflow.
The specific storage duration is programmed into each cookie and is determined based on the minimum necessary timeframe to fulfill its intended purpose. Technical preference cookies typically have longer lifespans, while tracking cookies for specific troubleshooting sessions have shorter durations.
How We Use Information Collected via Cookies
The information gathered through cookies and similar technologies is used in several ways specific to our technical platform:
Analyzing usage patterns helps us identify which ARM chip families or SoC variants generate the most troubleshooting queries, allowing us to focus our technical documentation efforts accordingly.
Understanding user journeys through complex debugging procedures helps us refine our troubleshooting decision trees and improve the logical flow of diagnostic steps.
Identifying abandonment points in multi-step procedures highlights where users encounter frustration or confusion, enabling us to improve those specific technical explanations or provide alternative approaches.
Recognizing returning visitors’ technical preferences allows us to provide a consistent experience tailored to your level of expertise and preferred information presentation formats.
Measuring the effectiveness of different technical explanation methodologies helps us continuously improve our communication of complex ARM architecture concepts.
Your Control Over Cookies
We respect your preferences regarding cookies and provide several mechanisms for control:
Cookie consent banner appears during your first visit, allowing you to selectively enable or disable non-essential cookie categories. This banner provides category-specific explanations of how each type of cookie functions within our technical platform.
Cookie preference center is accessible at any time through a link in our site footer, allowing you to review and modify your consent choices or view a detailed list of active cookies.
Browser settings can be adjusted to refuse all or some browser cookies through your browser preferences. Most modern browsers provide granular cookie controls, including options to block third-party cookies while allowing first-party cookies essential for site functionality.
Clearing cookies periodically through your browser settings removes stored preferences but gives you a “clean slate” if desired.
Do Not Track signals from browsers are respected when technically feasible, though we note that industry standards for these signals continue to evolve.
It’s important to note that refusing certain cookies may impact your experience when using SystemOnChips.com. For instance, declining preference cookies means your technical display preferences (like preferred assembly syntax highlighting or register notation) won’t be remembered between sessions. Declining analytics cookies reduces our ability to improve content for your specific ARM implementation scenarios but does not restrict access to our troubleshooting resources.
Updates to Cookie Practices
As browser technologies evolve and new regulations emerge, we periodically review and update our cookie practices. Material changes to our cookie usage will be reflected in this privacy policy and, where appropriate, announced through site notifications.
We remain committed to balancing the technical utility that cookies provide in complex troubleshooting scenarios with respect for your privacy preferences. Our approach aims to use these technologies judiciously to enhance your experience while troubleshooting complex ARM and SoC implementations.
User Rights and Choices
As a user of SystemOnChips.com, you possess specific rights regarding your personal information and how it’s used in connection with our ARM chip and System-on-Chips (SoCs) troubleshooting services. We are committed to upholding these rights and providing you with meaningful control over your data. This section details these rights comprehensively and explains how to exercise them.
Right to Access Your Information
You have the right to request access to the personal information we have collected about you in connection with your use of our technical troubleshooting services. Upon verification of your identity, we will provide:
A complete copy of the personal data we maintain about you, which may include account details, technical preferences, troubleshooting history, and any chip configurations you’ve saved on our platform. This information will be provided in a structured, commonly used, and machine-readable format.
Information about the specific categories of personal data we’ve collected and maintained about you, such as contact information, technical preferences, and usage patterns within our debugging tools.
Details about the sources from which we’ve collected your information, whether directly from you through form submissions or indirectly through cookies and similar technologies during your interaction with our technical resources.
Information regarding the business or commercial purpose for collecting your information, specifically how it relates to providing ARM and SoC troubleshooting services.
Identification of any third parties with whom we’ve shared your information, such as hosting providers or analytics services that help maintain our platform.
The period for which we intend to store your data, or the criteria used to determine that period, based on factors like account activity and the technical relevance of stored troubleshooting data.
To request access to your information, please use our contact us page and specify “Data Access Request” in your message. We aim to respond to such requests within 30 days, though complex requests may require additional time.
Right to Rectification
You have the right to request correction of any inaccurate personal information we maintain about you:
For straightforward updates to account information like email addresses or professional details, you can directly edit this information in your account settings.
For corrections to technical preferences or saved chip configurations that cannot be modified through self-service options, you may submit a correction request through our contact us page.
If you discover inaccuracies in how we’ve categorized your technical expertise or preferences, you can request recategorization to ensure you receive appropriately tailored troubleshooting guidance.
When we receive correction requests, we will make reasonable efforts to verify the accuracy of the requested changes and implement them across our systems. We will also notify any third-party service providers who may have received the inaccurate information, when feasible.
Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal information in certain circumstances:
You may request complete account deletion, which will remove your profile, saved configurations, troubleshooting history, and personal details from our active systems.
You can request partial deletion of specific information categories while maintaining other aspects of your account, such as removing saved payment methods while keeping technical preferences.
For technical content you’ve contributed, such as comments on troubleshooting guides or submitted solutions, you may request anonymization rather than complete removal if full deletion would impact the integrity of technical discussions beneficial to other users.
Data that has been anonymized and aggregated for analytical purposes (such as which ARM chip families generate the most troubleshooting requests) generally cannot be deleted as it no longer contains personally identifiable information.
There are certain limitations to the right of erasure. We may need to retain some information:
To comply with legal obligations, such as records of transactions for tax purposes.
To establish, exercise, or defend legal claims related to our services.
To maintain certain technical records necessary to ensure the continued functionality and security of our platform.
When information has been shared with third parties (like payment processors for premium services), we will inform them about your deletion request where feasible, but their retention policies may differ from ours.
To exercise your right to erasure, please use our contact us page with the subject “Data Deletion Request” and specify which information you want deleted.
Right to Restrict Processing
You have the right to request that we limit the ways we use your personal information:
You may request that we temporarily stop processing your data while we verify its accuracy or our legitimate grounds for processing it, particularly if you’ve contested the accuracy of your data.
You can ask us to restrict the use of your information to only what’s necessary to establish, exercise, or defend legal claims if you believe our processing is unlawful but you don’t want the information deleted.
You can request that we maintain your information but not use it further if you need it for legal claims, even if we no longer need it for our purposes.
You may ask us to temporarily restrict processing while you consider withdrawing consent, rather than immediately deleting your account or information.
When processing is restricted, we will store your personal information but not use it further without your consent, except for legal claims, protecting others’ rights, or for important public interest reasons.
To request restriction of processing, please use our contact us page and clearly indicate which data and processing activities you want restricted.
Right to Data Portability
You have the right to receive your personal information in a format that allows you to transfer it to another service:
We will provide your data in a structured, commonly used, and machine-readable format, typically CSV, JSON, or XML depending on the nature of the information.
Technical configurations for specific ARM chips or SoCs will be exported in industry-standard formats where possible to facilitate their use in other development environments.
Your troubleshooting history, including saved debugging paths and custom configurations, will be structured to maintain their logical relationships.
When technically feasible, you may request that we transmit your data directly to another service provider rather than providing it to you for manual transfer.
Data portability is limited to information you have provided to us directly or that we have observed through your use of our services. It typically does not include derived data or our analytical inferences about your technical preferences.
To request a portable copy of your data, please use our contact us page with the subject “Data Portability Request.”
Right to Object to Processing
You have the right to object to certain types of processing of your personal information:
You may object to processing based on our legitimate interests, including profiling. For example, if we use your troubleshooting history to make recommendations about related ARM chip issues, you can object to this processing.
You can object to direct marketing activities at any time, including profiling related to such marketing. Each marketing email we send includes an unsubscribe link for immediate opt-out.
You may object to processing for scientific or historical research purposes or statistical purposes, unless the processing is necessary for reasons of public interest.
When you object, we will cease processing the relevant information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
To register an objection to processing, please use our contact us page and specify the processing activities to which you object.
Right to Withdraw Consent
Where our processing of your information is based on consent, you have the right to withdraw that consent at any time:
For email communications, every marketing or newsletter email contains a direct unsubscribe link.
For account preferences, you can modify your consent choices through your account settings panel, including options for technical newsletters, product updates, and community notifications.
For cookies and similar technologies, you can update your preferences through our cookie management tool accessible via the footer of our website.
For specialized technical features that process additional data (such as interactive debugging tools that analyze uploaded code), consent options are provided at the point of feature use.
Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. However, it may impact our ability to provide certain services that rely on that data.
To withdraw consent for processing not covered by self-service options, please use our contact us page.
Rights Related to Automated Decision Making
You have rights regarding automated decision-making and profiling:
We will inform you when we implement solely automated decision-making processes that have significant effects on you, such as automated eligibility determinations for premium technical support tiers.
For such processes, we provide meaningful information about the logic involved and the significance and consequences of such processing.
You have the right to obtain human intervention, express your point of view, and contest decisions made by purely automated means.
While we use algorithms to recommend troubleshooting paths based on your chip specifications, these typically involve human oversight and are designed as suggestions rather than final determinations.
To inquire about automated processing or request human review of an automated decision, please use our contact us page.
How to Exercise Your Rights
To exercise any of the rights described above:
Please use our contact us page with a clear indication of which right you are exercising and any specific details about your request.
We may need to verify your identity before processing your request to ensure the security of your information. This verification may require additional documentation in some cases, particularly for deletion or access requests.
We aim to respond to all legitimate requests within 30 days. Occasionally, it may take longer if your request is particularly complex or you have made numerous requests. In such cases, we will keep you informed of progress.
There is generally no fee for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we may refuse to comply with your request in these circumstances.
Regional Privacy Rights
Depending on your location, you may have additional rights:
European Economic Area (EEA), UK, and Similar Jurisdictions:
- The right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.
- Additional protections regarding international data transfers.
- Specific protections under the GDPR or UK GDPR.
California Residents:
- The right to know what personal information categories have been collected and the categories of sources.
- The right to know the business purpose for collecting or selling personal information.
- The right to know the categories of third parties with whom personal information is shared.
- The right to opt-out of the sale of personal information (although we do not sell personal information).
- The right to non-discrimination for exercising privacy rights.
Other US States with Comprehensive Privacy Laws (Colorado, Connecticut, Virginia, etc.):
- Similar rights to access, delete, correct, and port personal data.
- The right to opt-out of targeted advertising, profiling, or the sale of personal data.
- Specific appeal processes for denied requests.
To exercise any region-specific rights, please use our contact us page and mention your jurisdiction in your request.
We are committed to facilitating the exercise of your rights and maintaining transparency about our data practices. If you have questions about your rights or how to exercise them in relation to our technical services, please don’t hesitate to contact us through our contact us page.